Refund Policy

Plain-English summary

Repping Labs LLC operates Repping.AI. This policy covers purchases made directly from us for the Repping.AIservice; it does not replace a creator seller’s refund policy for purchases made from that creator’s storefront.

• Digital purchases are generally non-refundable after delivery, subject to applicable statutory rights and the exceptions below.
• Where applicable law permits, a withdrawal right may end after immediate delivery only when the required express consent and acknowledgment have been obtained. Completing checkout alone does not override statutory rights.
• Refund requests outside statutory consumer rights are reviewed case-by-case at our sole discretion (typical turn-around: 7 days).
• Nothing in this policy limits non-waivable consumer rights under applicable law.
• Payment processing, invoicing, refunds, and chargebacks for Repping.AIsubscriptions and credits use Stripe. Repping Labs LLC remains responsible for that service and its entitlements.

1. Subscriptions

Subscription fees are billed in advance for the upcoming billing cycle. Cancelling a subscription stops future renewals — you retain access for the remainder of the current period, but the unused portion is not refunded. We do not pro-rate cancellations.

Cancel anytime from Settings → Billing. Cancellation takes effect at the end of the current cycle.

2. Credit packs & one-time purchases

Credit packs (Small, Medium, Large) and other one-time purchases are credited to your account immediately on successful payment. Because the digital good is delivered in full at that moment, credit packs are non-refundable once the credit appears in your account balance.

Unused credits do not expire while your account remains in good standing. They are not redeemable for cash and cannot be transferred between accounts.

3. Cooling-off / withdrawal rights

Some jurisdictions give consumers a short cooling-off period to withdraw from a distance contract for digital content. Where such a right applies to you, it ordinarily ceases once performance has begun with your express prior consent and your acknowledgement that the right is lost.

Where Checkout asks you to give a separate affirmative consent, you (a) expressly consent to us starting performance of the digital service immediately, and (b) acknowledge that you may lose a right of withdrawal once we begin delivering the service to your account, to the extent permitted by law.

This carve-out does not limit any statutory remedy you have where the service fails to conform to the contract (for example, for material defects). Such cases are handled under the discretionary process in Section 4.

4. Discretionary refunds

Outside the statutory cases above, refund requests are evaluated case-by-case. We aim to be reasonable. Factors we consider include:

• billing error or duplicate charge on our side or our processor’s;
• provable inability to access the paid feature due to a documented Repping.AI outage;
• accidental purchase within 72 hours, where the feature was not materially used;
• hardship in genuinely exceptional circumstances.

Approval is at our sole discretion and is not a precedent for future requests. Decisions are final.

5. Non-refundable cases

We do not issue refunds where:

• the feature has been materially used after purchase (e.g. credits have been spent, scheduled posts have been published, AI compose has been used);
• the request is made because of a change of mind, perceived value, or unmet expectation that was disclosed before purchase;
• the account was suspended or terminated for breach of our Terms of Service;
• the request relates to third-party-platform behaviour outside our control (e.g. a connected social platform throttled or rejected a post);
• the request is made by someone other than the account holder of record.

6. How to request a refund

Email support@repping.ai within 7 days of the charge with:

• the registered account email,
• the Stripe payment or invoice id shown in your receipt or Settings → Billing,
• a short description of the reason for the request.

We respond within 7 business days. Approved refunds use Stripe and return to the original payment method within 5–10 business days, depending on your bank.

7. Payment processor

Payments covered by this policy are processed by Stripe. Repping Labs LLCdoes not custody card data. When a refund is approved, Stripe sends the funds to the original payment method. Processing times depend on the customer's bank.

Creator storefront purchases: the creator or business identified on the product page is the seller. Its displayed refund policy applies, and refund requests should be directed to that seller. Repping Labs LLC provides the storefront technology and is not the seller or fulfiller of creator products unless expressly stated at checkout.

8. Changes to this policy

We may update this Refund Policy from time to time. Material changes will be announced with reasonable notice (typically by email or in-app banner) before they take effect. The version in force at the time you complete a purchase governs that transaction.

9. Contact

Questions or refund requests: support@repping.ai. For everything else, see our contact form or Terms of Service.